Skype URIs in Salesforce (One Click to Call or Chat on Skype)

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8 thoughts on “Skype URIs in Salesforce (One Click to Call or Chat on Skype)

  1. I had modified with my skype id field API name only but still am not able to save the formula.
    It’s showing the syntax error at skype.Can you please suggest what needs to be modified in this formula.


    • Please replace “ to ” . Actually on the blog, ” is shown as “.
      HYPERLINK(“skype:”& vish1993__Skype_ID__c & “?chat”, ‘Chat’,’_top’) &” “&
      HYPERLINK(“skype:”& vish1993__Skype_ID__c & “?call”, ‘Call’,’_top’) &” “&
      HYPERLINK(“skype:”& vish1993__Skype_ID__c & “?call&video=true”, ‘Video Call’,’_top’)


  2. Take care when cutting and pasting the formula. You will probably have to replace all the double and single quotes as the fonts are slightly different. If you get a syntax error – check this first. You may also find that the video call no longer works. Not sure what Skype have done to this but it no longer works.

    I amended this slightly by uploading a couple of small icons (as static resources) and then added them into the formula. It now shows a little chat or call icon next to the link.

    IMAGE(“resource/1454795299000/skype_chat”,”Skype Chat”)+ ” ” + HYPERLINK(“skype:”& Skype_ID__c & “?chat”, ‘Chat’,’_top’) &” “&
    IMAGE(“resource/1454795247000/skype_call”,”Skype Call”)+ ” ” + HYPERLINK(“skype:”& Skype_ID__c & “?call”, ‘Call’,’_top’)

    If you do this your resource/xxxx links will be different. Upload your images as static resources and then click the link to view your new resource (icon) and copy the resource part from the URL to get the correct link.

    Liked by 1 person

    • Thanks for your precious input here. You explained very well and image concept is too good. Video call is working for all of us. Can be the problem with skype. Please try it in another machine.


  3. Pingback: Salesforce | Skype URIs in Salesforce (One Click to Call or Chat on Skype) | Forcetalks

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